Success Stories with Hark

Zulay Kitchen, beloved for its joyful and practical kitchen tools, faced growing pains as customer support demands soared. Response times slowed, collaboration faltered, and tickets lacked the context needed for quick resolutions. Partnering with Hark transformed their workflows — customers could now send videos or audio for richer feedback, internal teams shared real-time updates effortlessly, and one-touch resolutions became the norm. For the first time in company history, support efficiency hit 100%, response times dropped under 12 hours, and the team felt fully prepared for peak seasons without burnout.

OneSkin, a leader in skin longevity science, struggled to turn fragmented customer feedback into actionable insights. Proving product issues could take months, and critical context often got lost. Partnering with Hark changed everything — customers could share videos and voice notes for richer detail, AI-powered summaries uncovered patterns instantly, and hypotheses that once took three months to validate were confirmed in just 30 minutes. The result? Faster fixes, stronger alignment across teams, and a single source of truth that turned support into a driver of product innovation.

Darn Tough adopted Hark as their primary customer support intake portal, strategically replacing traditional channels like email and form, and deflecting from live support. This shift aligned with their goal of making customers still feel heard while providing unparalleled post-sale customer service.

Road Runner Scooters adopted Hark as their primary customer support intake portal, replacing their phone channel and optimizing their communication process. All inquiries, including emails, were redirected through Hark into their helpdesk. This strategic shift aligned with their aspiration to offer the best post-sale customer service in the industry.

Branch Furniture tried Hark's platform vs. phones for Customer Generated Content. Hark was cost-effective and boosted resolutions by 166%, with 29% faster response time!

Using Hark, Pura Vida gathered customer context upfront, reducing replies per ticket by 28% and achieving 181% higher one-touch resolution.

Meridian's warranty process frustrated customers leading to 7+ touch points. Hark's solution delivered upfront context to streamline claims, boosting CSAT to 5, achieving 26.3% more one-touch resolutions, and cut costs by 43%.