Success Stories with Hark

Road Runner Scooters adopted Hark as their primary customer support intake portal, replacing their phone channel and optimizing their communication process. All inquiries, including emails, were redirected through Hark into their helpdesk. This strategic shift aligned with their aspiration to offer the best post-sale customer service in the industry.

Branch Furniture tried Hark's platform vs. phones for Customer Generated Content. Hark was cost-effective and boosted resolutions by 166%, with 29% faster response time!

Using Hark, Pura Vida gathered customer context upfront, reducing replies per ticket by 28% and achieving 181% higher one-touch resolution.

Meridian's warranty process frustrated customers leading to 7+ touch points. Hark's solution delivered upfront context to streamline claims, boosting CSAT to 5, achieving 26.3% more one-touch resolutions, and cut costs by 43%.