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Let stories, not scores,
drive your business

Hark Dashboard

Understand what your customers are saying at a glance and identify
opportunities for action with AI-driven insights.

Top Trends

Understand what matters to your customers

AI automatically identifies themes in your customer communications, highlighting opportunities to improve customer experience, increase loyalty, and grow profits.

Saved Terms

Keep an eye on customer reactions

Save keywords or phrases that are important to your business, and see at a glance what your customers are saying about them.

Real-Time Reporting

Don't just uncover themes, but measure their impact effortlessly.

Dashboard Sharing

Drive action across your business

Quickly share your dashboard with anyone in your organization, and empower every department to act on customer feedback.

Email Reports

Set up automated email reports for individuals, teams, or stakeholders to periodically share the latest data from your Hark dashboard.

Hark Tickets

The foundation behind any Voice of Customer program is built on data. Hark helps you collect an enhanced data set that you need to understand what your customers think, see & feel.

Cut to the quick of customer queries

Automated summaries of Harks save you time..

See from your customer’s
point-of-view

Video, audio, or image files supplied by your customers are embedded in the ticket so you can see what your customers are seeing.

Find the information you need at a glance

Full text transcripts of video or audio files make it easy to find the information you need to resolve a customer query.

Identify trends in customer photos and videos

AI automatically categorizes and describes what is happening throughout customer videos and within images supplied by your customers.

Add structure to your customer queries

Use rule-based tagging to label and segment your customer communications, or add greater consistency with Hark’s AI tagging solution.

Learn how your customers feel about your brand

AI-powered sentiment analysis tracks how your customers are feeling so you can provide pitch-perfect service and build better customer relationships

Two survey result widgets showing user feedback for Hark products. The first widget asks 'Which of Hark products do you use the most?' with responses showing 50% for Intake, 50% for Engage, and 0% for Insights, based on 8 responses. The second widget asks 'How likely are you to recommend Hark to a friend or colleague?' displaying a Net Promoter Score (NPS) of 55, with 70% as Promoters, 25% as Passives, and 0% as Detractors, based on 8 responses.

Share the customer voice where your teams are... Slack!

Use our Slack integration to easily share the best Harks with your team.

Other Benefits

Unlimited users

Next Generation Surveying Capability

Next Generation Net Promoter Score (NPS) capabilities

Best-in-class support

Integrations

Keep your tech stack, we’ve got you covered!

All your tickets and customer data in one place

Hark is fully compatible with all leading help desk and incident management systems for seamless support ticket management

No technical knowledge required

Hark is fully compatible with all leading help desk and incident management systems for seamless support ticket management

Graphic showing the Hark logo in the center connected to various platform logos, representing integration with different services. Surrounding platforms include Zendesk, Slack, Shopify, Intercom, and other customer service or communication tools, indicated by recognizable logos connected by thin lines to the central Hark logo.

Customization

Everything about Hark can be adjusted to suit your brand needs

Custom workflows

Use Hark in your marketing or post-purchase workflow, as a chatbot or Contact Us alternative, or wherever else you need it.

Custom  branding

Easily customize form fields to suit your needs and incorporate your brand assets and colors for a seamless customer journey.

Custom dashboards

Choose the metrics that matter most to departments across your business and connect them to the stories of your customers.

Security

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Graphic showing the Hark logo in the center connected to various platform logos, representing integration with different services. Surrounding platforms include Zendesk, Slack, Shopify, Intercom, and other customer service or communication tools, indicated by recognizable logos connected by thin lines to the central Hark logo.

Get started with Hark today

Contact us