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Let stories, not scores,
drive your business
Hark Dashboard
Understand what your customers are saying at a glance and identify
opportunities for action with AI-driven insights.
Top Trends
Understand what matters to your customers
AI automatically identifies themes in your customer communications, highlighting opportunities to improve customer experience, increase loyalty, and grow profits.
Saved Terms
Keep an eye on customer reactions
Save keywords or phrases that are important to your business, and see at a glance what your customers are saying about them.
Real-Time Reporting
Don't just uncover themes, but measure their impact effortlessly.
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Dashboard Sharing
Drive action across your business
Quickly share your dashboard with anyone in your organization, and empower every department to act on customer feedback.
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Email Reports
Set up automated email reports for individuals, teams, or stakeholders to periodically share the latest data from your Hark dashboard.
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Hark Tickets
The foundation behind any Voice of Customer program is built on data. Hark helps you collect an enhanced data set that you need to understand what your customers think, see & feel.
Cut to the quick of customer queries
Automated summaries of Harks save you time..
See from your customer’s
point-of-view
Video, audio, or image files supplied by your customers are embedded in the ticket so you can see what your customers are seeing.
Find the information you need at a glance
Full text transcripts of video or audio files make it easy to find the information you need to resolve a customer query.
Identify trends in customer photos and videos
AI automatically categorizes and describes what is happening throughout customer videos and within images supplied by your customers.
Add structure to your customer queries
Use rule-based tagging to label and segment your customer communications, or add greater consistency with Hark’s AI tagging solution.
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Learn how your customers feel about your brand
AI-powered sentiment analysis tracks how your customers are feeling so you can provide pitch-perfect service and build better customer relationships
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Share the customer voice where your teams are... Slack!
Use our Slack integration to easily share the best Harks with your team.
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Other Benefits
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Unlimited users
Next Generation Surveying Capability
Next Generation Net Promoter Score (NPS) capabilities
Best-in-class support
Integrations
Keep your tech stack, we’ve got you covered!
All your tickets and customer data in one place
Hark is fully compatible with all leading help desk and incident management systems for seamless support ticket management
No technical knowledge required
Hark is fully compatible with all leading help desk and incident management systems for seamless support ticket management
Customization
Everything about Hark can be adjusted to suit your brand needs
Custom workflows
Use Hark in your marketing or post-purchase workflow, as a chatbot or Contact Us alternative, or wherever else you need it.
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Custom branding
Easily customize form fields to suit your needs and incorporate your brand assets and colors for a seamless customer journey.
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Custom dashboards
Choose the metrics that matter most to departments across your business and connect them to the stories of your customers.
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