Hark is certainly a first of it’s kind channel that offers exceptional customer experience, but it was built from the ground up to help CX leaders influence core metrics they are closely tracking, such as...
With so much information being received up front, expect your one-touch resolution rates to increase by as much as 25%!
Hark tickets are historically your cheapest ticket to process. Our customers have seen cost per ticket decrease by as much as 30%.
Your customers get in touch with you easier, track their request, and not have to repeat themselves over and over. Think they’ll be more satisfied?
Hark customers have found significant reductions in cycle time due to the efficient nature of Hark requests.
With Hark, you get more context than ever before. See and hear your customers while working on their inquiry.
Hark is compatible with any help-desk or incident management system including
No cost to implement. No training required. Immediate impact.