Voice of Customer you connect with, not just report on.
VoC reinvented with AI to collect, unify, analyze, and share feedback as customers actually express it—unlocking insights and revenue traditional surveys can’t.
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Leggings on weekdays but weekends they want to “feel put together.”
Serum works, but drops off after week 2 because routine is “too much.”
Storage size, not cooking quality, drives returns for small kitchens.
High LTV customers churn when experience stops evolving.
Customers trust ingredients, but stop when benefits aren’t felt quickly.
Subscribers love meals taste, but cancel over inconsistent portions
Customers praise fast shipping but churn when delivery timing is unpredictable.
E-Commerce brands that get it. And keep getting better.
Feedback and Support, redefined for the TikTok and voice notes era.
THE 20+ YRS OLD WAY
Same old surveys everyone deletes
Manual ticket tagging and emails back-and-forth
Static multi-choice responses, NPS scores
Clunky tools: $$$ and slow
Hours spent on manual data consolidation and analysis
THE HARK WAY
New multimodal (video, audio, feedback, etc.) experience with higher engagement
AI-topic modeling and faster Support resolution
Real, unfiltered voices for +30% context
Fast AI-native enterprise support
Single view of insights instantly, with an AI chat data assistant
HARK'S CUSTOMER-FACING FEEDBACK FLOW
HARK'S CUSTOMER-FACING FEEDBACK FLOW
Tell us what you think about your order
Your feedback will help us improve and deliver a smoother experience for you!
Show us
Send a quick video
Voice Note
Send a quick audio note
Text
Write a text message
See the full experience
Better Input
Better Insight
Bigger Impact
Better Input
Better Insight
Bigger Impact
Better Input
Bigger Impact
Better Insight
Better Input
Better Insight
Bigger Impact
Better Input
Better Insight
Bigger Impact
Better Input
Better Insight
Bigger Impact
Your always-on AI teammate
Save your team hours by automating the manual feedback loop work you’re currently doing.
Always-on collection.
Hark proactively gets feedback from the right customers, at the right moments, including taking over your Support flow.
Unified feedback.
No more stitching data together. We bring it into one place (order and product data too!).
AI analysis.
Clear themes, summarized insights and answers on demand with Emmy, our conversational AI analyst.
Share insights you’ve never had — driving real action and $$ results.
If you support customers, you’re in the right place.
Dropdown
Lasting customer loyalty, not just resolutions.
Design better experiences across the journey using real customer understanding — not just when something breaks.
Clear insight, less analysis paralysis.
Deliver insights teams trust, and remember beyond the slide deck — without spending weeks synthesizing.
Less back-and-forth. More one-touch resolution.
Resolve issues faster without chasing customers for context.
Let customers write your next campaign brief.
Power campaigns, lifecycle, and retention with insight straight from customer behavior, not what you hope will resonate.
Fewer debates. Better product.
Make confident product decisions led by your end customer, not assumptions.
Growth decisions, led by the customer.
Align teams and move faster on priorities and investments using a single source of customer truth, not conflicting reports.
CX
CI
Support
Marketing
Product
Leadership
Lasting customer loyalty, not just resolutions.
Design better experiences across the journey using real customer understanding — not just when something breaks.
Clear insight, less analysis paralysis.
Deliver insights teams trust, and remember beyond the slide deck — without spending weeks synthesizing.
Less back-and-forth. More one-touch resolution.
Resolve issues faster without chasing customers for context.
Let customers write your next campaign brief.
Power campaigns, lifecycle, and retention with insight straight from customer behavior, not what you hope will resonate.
Fewer debates. Better product.
Make confident product decisions led by your end customer, not assumptions.
Growth decisions, led by the customer.
Align teams and move faster on priorities and investments using a single source of customer truth, not conflicting reports.
“I’ve loved the Hark product and team for years. We can connect what customers say with who they are, with impeccable data backing it all. It’s the perfect marriage of qualitative and quantitative data. As loud as I can possibly be: Check. This. Out.”
Cate Marques
CXO, Terra Kaffe
“Hark has surfaced customer feedback we’d never heard before, and made it easier to rally teams across the org to act on insights together. It genuinely helped move the business forward.”
YuJin Yong
VP of Digital, Daily Harvest
“What took me three months of digging through data, Hark surfaced in 30 seconds. Hark immediately revealed the underlying issue, helped us align with Product, and led to a fix that’s now preventing customer churn”
Jessica-Rose Garcia
Head of Customer Experience and Support, OneSkin
“Hark provides the perfect platform for Marketing and Customer Service to share rich customer media feedback across the business — allowing customers to truly be the voice of the brand.”
Michael Ludwig
Sr. Director, Customer Experience at Meyer
“Within one week, we saw clear reductions in Support costs because richer customer context upfront. Now, teams across the business use Hark weekly for insights, not just CX. What you guys are doing is a game changer for VoC and CX.”
Hannah Madsen
Director of CX, EllaOlare
“With Hark, we’re not guessing. We’re acting with precision, and fast. Smarter decisions, zero slowdown.”
Sandy Sloan
Chief Customer Officer, ARMRA
"I share Hark insights in company-wide stand-ups so teams across Product, Engineering, and Marketing get the context behind what customers are experiencing. Sometimes it’s a single video that unlocks a decision we’ve been debating for months, or it’s simply seeing how much customers love our brand.”
Ren Fuller-Wasserman
Senior Director, CX at TUSHY
ROI your Finance team can get behind.
Lower operating costs instantly. Eliminate spreadsheet analysis and speed up Support time.
Hours Saved on Manual Analysis
21 hrs
per month for 2 employees
$130K
costs per year
Faster Support Resolution
-79%
Average resolution time
Fewer Touches Per Ticket
-16%
Touches per ticket
Lower Cost to Serve
-43%
Average cost per ticket
AI does the busywork so teams can focus on increasing LTV.
Faster churn prevention
Early signals from customer stories let teams fix issues before they impact LTV.
Clearer product decisions
Build what customers are actually asking for, making product bets with confidence.
Authentic content that outperforms
Video, audio, and quotes—driving higher engagement than any ad.
Surveys, but actually useful.
Higher response rates, +30% more context
Video feedback
Audio feedback
Actual insight, not “Strongly Agree”
The story behind NPS/CSAT
Feedback that closes tickets on the first go.
Use Hark for your Contact Us experience.
More context for agents (AI & humans!)
Drives higher one-touch resolution
No more manual tagging
Directly inside your helpdesk
Emmy: Your AI Analyst that never takes PTO
Meet our built-in conversational AI, giving instant answers while constantly learning your business. Explore trends, connect patterns, and go deeper than a dashboard ever could.
Customer intelligence, down to the SKU.
Tie feedback to your product catalog
Surface product-specific themes
Find product issues early
Pinpoint loyalty drivers or churn risks
SKU clarity for CX + Product + Ops
Qualitative with Quantitative. Finally.
Tie feedback to spend, orders, and demographics
Spot patterns across high-value and new segments
Prioritize fixes by revenue impact
Build messaging that resonates and retains.
No Excel workarounds needed.
Insights that do more than look pretty in a deck
Media content delivers insight straight from the customer — helping the message land, leaving no excuse not to act.
Real-time trend alerts
One-click sharing
Integration with tools everyone’s already working in
Unlimited seats, unlimited impact
Surveys, but actually useful.
Higher response rates, +30% more context
Video feedback
Audio feedback
Actual insight, not “Strongly Agree”
The story behind NPS/CSAT
Feedback that closes tickets on the first go.
Use Hark for your Contact Us experience.
More context for agents (AI & humans!)
Drives higher one-touch resolution
No more manual tagging
Directly inside your helpdesk
Emmy: Your AI Analyst that never takes PTO
Meet our built-in conversational AI, giving instant answers while constantly learning your business. Explore trends, connect patterns, and go deeper than a dashboard ever could.
Customer intelligence, down to the SKU.
Tie feedback to your product catalog
Surface product-specific themes
Find product issues early
Pinpoint loyalty drivers or churn risks
SKU clarity for CX + Product + Ops
Qualitative with Quantitative. Finally.
Tie feedback to spend, orders, and demographics
Spot patterns across high-value and new segments
Prioritize fixes by revenue impact
Build messaging that resonates and retains.
No Excel workarounds needed.
Insights that do more than look pretty in a deck
Media content delivers insight straight from the customer — helping the message land, leaving no excuse not to act.
Real-time trend alerts
One-click sharing
Integration with tools everyone’s already working in
Unlimited seats, unlimited impact
Skip the headache. Go live in days with ready-to-go integrations.
Pull in every feedback source
Push insights straight into action
A VoC program teams act on starts with better feedback.
Ready when you are.
Book a demo