Hark | The Most Innovative CX Channel

Hark is a true game changer! Organizations of all sizes owe it to themselves to get in contact with the team - it has made my life so much easier!

Jessica Rose

Director of CX, OneSkin

No longer are we stuck in the box of calls, chats, emails, SMS, etc - Hark is the channel that us, CX leaders, have been looking for. Customers love using it and (more importantly) so do the agents I work with!

Ben Segal

Senior Director of CX

How it works

“Like all magnificent things, it’s very simple” - Tuck Everlasting

See your customers POV!

Your customers are prompted to record a video (or audio message) to describe what they need help with, have questions about, or leave overall feedback!

First of its kind tracking

After submission, your customers will receive a link to “track their request”. This allows them transparency into when they will hear back from your team and mitigate following up through another channel.

Solve out the request!

Hark collects all relevant information for your team to thoughtfully solve out a customer’s ticket and get them the help they need. Remember, Hark integrates into your current Help Desk!

Why CX leaders love Hark!

Hark is certainly a first of it’s kind channel that offers exceptional customer experience, but it was built from the ground up to help CX leaders influence core metrics they are closely tracking, such as...

+25%

One Touch Resolution

With so much information being received up front, expect your one-touch resolution rates to increase by as much as 25%!

- 32%

Cost Per Ticket

Hark tickets are historically your cheapest ticket to process. Our customers have seen cost per ticket decrease by as much as 30%.

+ 14%

CSAT Scores

Your customers get in touch with you easier, track their request, and not have to repeat themselves over and over. Think they’ll be more satisfied?

- 18%

Mean Time to Resolve

Hark customers have found significant reductions in cycle time due to the efficient nature of Hark requests.