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How it works
Step 1
Integrate Hark anywhere you engage with your customers, including support, feedback, and surveys. Our solution is compatible with all help desks and CRMs, so the voice of your customers will always reach the right team.
Step 2
Customers can speak to your business however they feel most comfortable: by recording video or audio, sharing screen recording, or attaching images - all from their web browser.
Step 3
Hark uses AI to structure and analyze customer feedback, creating transcripts and summaries for deeper insights. Our dashboards help you spot patterns and trends, enabling informed decisions, better efficiency, and enhanced customer satisfaction.
Massive cost savings
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1-touch resolution for complex issues
cost per ticket
and better service for customers
26%
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customer satisfaction score (CSAT)
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resolution time
Put insights to use.
Hark gives you insight into what actually matters to your customers by giving them better ways to share their stories.
Fill in the blanks to make more informed decisions
Start listening to the context that customers leave unsaid, and discover the changes that will make the greatest difference to your business
Let your customers do the talking
Turn your customers into champions by delivering a top-tier customer experience they'll want to tell their friends about.
Share customer stories across your business
Increase efficiencies by circulating customer feedback with the most relevant departments
Optimize your customer generated content.
Day 1-3
Hark provides access to platform
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Customize workflows in Hark portal
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Create assets for launch
End of Week 1
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Test Hark
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Go live
Month 1 +
Call with Hark team to review data
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Use Hark in marketing workflows
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Share insights reports internally
We offer every customer a 1-on-1 onboarding experience to ensure your business gets the most out of Hark.
