In today's world, empowering your customers to provide instant feedback from their point of view, in their own words #CGC (Customer Generated Content), gives you mission critical insights without the often biased filter or regurgitation from your internal teams.
Explore how Hark revolutionizes customer support with AI-driven video and audio communication, overcoming omni-channel challenges for a seamless, efficient customer-agent experience, and empowering data-driven decision-making across businesses.
There are lots of things CX leaders can do to prep for the holiday season, but the mental health of their agents should be one of the most important priorities. Happier agents result in a better experience for the customers, and limits year end burnout.
Hark, a New York based startup, has raised more than $1.5M to launch a new, video-based customer experience channel aimed at helping companies deliver a best-in-class experience while decreasing costs.