There are lots of things CX leaders can do to prep for the holiday season, but the mental health of their agents should be one of the most important priorities. Happier agents result in a better experience for the customers, and limits year end burnout. 

Hark, a New York based startup, has raised more than $1.5M to launch a new, video-based customer experience channel aimed at helping companies deliver a best-in-class experience while decreasing costs.