Don't just take our word for it

Hear from industry leaders who are taking their customer experience to new heights with Hark!

Customer testimonials

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"...the faster we can resolve the problem in the most empathetic way and not just resolve the problem but resolve it correctly in the most empathetic way..."

Jessica-Rose Garcia

CX and Support Manager, OneSKin

"...Yeah, it's like for us, it was a no brainer for giving customers, you know, a really simple way to explain slash show complex issues based on our product lineup."

Keisha Bartrem

Head of CX, Branch

"It takes me back to why I liked Hark so much because it sort of took that whole history of, you know, contact centers or just, you know, how to contact a brand and threw it all out..."
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Ben Segal

VP of CX, Thesis

What they say about us

Hear from our clients who are taking their customer experience to new heights with Hark!

4.8/5 (264)

I am so happy to have found Hark, it's changed the entire way our team thinks about support! We are able to provide an incredible experience to our customers and are a much more efficient team since implementing the platform. The Hark team is continuously coming out with new updates which makes me very excited for what the future holds!

Amanda DiNapoli

Dir. of Customer Service, Road Runner Scooters

We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having to staff more agents. It’s provided a visibility into our client base we have never seen before!

Dan Brady

Customer Success Manager, Pura Vida

For me, omnichannel support means getting customer inquiries from every place possible with less context and misplaced expectations. With Hark, we are able to evolve the omnichannel experience by using a unique journey that captures context and still utilizes the benefits of a multi-channel experience. This provides value to our customers and company that goes beyond agent efficiency.

Josh Boock

Director of Customer Support, Tovala

As a new VP of CX at Thesis, I was searching for something that could improve the overall experience from the customer perspective and from an agent efficiency (cost per ticket) viewpoint. In my eyes, Hark was the best solution on the market that allowed me to build my own custom workflows and launch within minutes.

Ben Segal

VP of Customer experience, Thesis

Our agents have been raving about receiving the tickets processed through Hark!” They love how much information they receive upfront including sentiment so they know if the customer is already frustrated before digging in.

Anna Santos-Glenka

Head of Customer Experience, Meridian

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Tyler The Creator


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