By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Voice of the Customer, really!

Allow customers to truly feel heard and easily demonstrate anything/everything they need help with

Hark's Impact

Below are a few ways current customers are feeling the impact of Hark on their service teams!

Increased CSAT Scores

Consumers want to feel heard, but for that to happen, they typically find themselves going through a laborious process which takes time and effort. Hark customers enjoy more satisfied customers by allowing them to easily reach out and feel taken care of each step of the way.

Increased One-Touch Resolution Rates

Customers expect resolution without repeating their request multiple times and customer experience leaders know that solving problems quickly is paramount to building brand loyalty. Our customers have seen increases in One-Touch Resolution Rates by as much as 25% after deploying Hark.

Decreased Cost per Ticket

With faster time to resolution and customers being able to more clearly show why they need help, teams are able to drastically reduce their cost per ticket by as much as 30%.

Frequently asked questions

What should I include in my video or audio recording?

We ask that you clearly state the issue you’re having and how you would like it to be resolved. For best results, please use the video function so we can see the issue from your point of view!

After sending the Hark, how long does it typically take to get a response?

Customers should expect to be contacted within 24 hours.

What do I do if I can’t find the QR Code or have issues scanning it?

No problem! You will click the “I don’t have a QR code” option in the first step. This will allow you to search for your company within the app!

Do I have to sign up for Hark?

You can submit a Hark as a guest. Simply click “continue as guest” when submitting your video.

Submissions as a guest could lead to further correspondence as we may not have all the information necessary to complete your Hark request.

For the best Hark experience, please register!

Who do I contact if there are issues with Hark?

Please reach out directly to Hark by clicking the help icon in the top right hand corner of the home screen.

Still have questions?