Hear from industry leaders who are taking their customer experience to new heights with Hark!
Jessica-Rose Garcia
CX and Support Manager, OneSKin
Keisha Bartrem
Head of CX, Branch
Ben Segal
VP of CX, Thesis
Hear from our clients who are taking their customer experience to new heights with Hark!
I am so happy to have found Hark, it's changed the entire way our team thinks about support! We are able to provide an incredible experience to our customers and are a much more efficient team since implementing the platform. The Hark team is continuously coming out with new updates which makes me very excited for what the future holds!
We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having to staff more agents. It’s provided a visibility into our client base we have never seen before!
For me, omnichannel support means getting customer inquiries from every place possible with less context and misplaced expectations. With Hark, we are able to evolve the omnichannel experience by using a unique journey that captures context and still utilizes the benefits of a multi-channel experience. This provides value to our customers and company that goes beyond agent efficiency.
As a new VP of CX at Thesis, I was searching for something that could improve the overall experience from the customer perspective and from an agent efficiency (cost per ticket) viewpoint. In my eyes, Hark was the best solution on the market that allowed me to build my own custom workflows and launch within minutes.
Our agents have been raving about receiving the tickets processed through Hark!” They love how much information they receive upfront including sentiment so they know if the customer is already frustrated before digging in.
