Account Executive

Company: Hark

Location: New York City & Chicago (Preferred) / Open to Remote

Reporting to: Head of Sales, Karen Darling

Target Market: Mid-Market & Strategic Growth Accounts

Salary: $85,000 - $125,000 Base + Commission | OTE ~$200,000 | Equity

About Hark

Hark is a venture-backed startup redefining feedback for brands like Tommy John, Daily Harvest, Spanx & Gruns by creating the listening infrastructure sitting on top of your performance metrics — automatically capturing qualitative customer feedback at the exact behavioral moments that drive them. Every number finally has a customer explanation behind it, so you know exactly what to fix or double down on to improve performance.

The Mission

As an Account Executive at Hark, you will be a core driver of our revenue growth. Reporting to our Head of Sales, you will own the full sales cycle—from prospecting to close—selling a product that genuinely changes how brands understand their customers.

This is a consultative, strategic selling role. You won't be running a transactional process; you'll be guiding leaders in CX, Insights, Retention, and Lifecycle Marketing through a new way of thinking about customer feedback. The brands you work with will look to you as a trusted advisor who connects their pain points to a fundamentally better approach.

Key Responsibilities

• Own the Full Sales Cycle: Manage opportunities from initial outreach through close, including prospecting, discovery, demos, proposals, and negotiation.
• Consultative Selling: Lead strategic conversations with senior stakeholders—VP and C-level leaders in CX, Insights, Retention, and Marketing—to uncover business challenges and position Hark as the solution.
• Pipeline Generation: Build and manage a healthy pipeline through a mix of outbound prospecting, inbound follow-up, partnerships, and networking. You take ownership of your number.
• Nail the Narrative: Deeply understand the Hark story and articulate why the shift from surveys to multi-modal storytelling matters. Translate product capabilities into business outcomes that resonate with each buyer.
• Cross-Functional Collaboration: Share customer insights with Product and Marketing to sharpen our positioning and roadmap. Your voice from the field directly shapes where we go next.
• Represent Hark in the Market: Attend industry events and conferences, build relationships in the eCommerce and CX community, and grow Hark's brand awareness through your presence.

Who You Are

• A Consultative Seller: You don't pitch—you diagnose. You have experience running complex, multi-stakeholder sales processes and know how to build consensus across an organization.
• Startup-Tested: You've thrived in an early-stage or high-growth environment where process is still being built and you're comfortable with ambiguity. You've carried a quota and consistently hit or exceeded it.
• Curious and Strategic: You take the time to understand your buyer's world—their KPIs, their org dynamics, their challenges—and use that understanding to run a smarter deal.
• A Strong Communicator: Whether it's a cold outreach, a demo, or a negotiation, you communicate with clarity, confidence, and authenticity.
• Collaborative by Nature: You share what's working, flag what isn't, and contribute to a team culture built on trust and transparency.
• eCommerce or CX Experience a Plus: Familiarity with the eCommerce ecosystem, customer experience tools, or selling into Insights/CX/Retention teams is a strong advantage.

Why Hark?

• Early-Stage Impact: Join a high-growth company where your work directly moves the needle. You won't be account #47 on a massive team—you'll be a key part of the sales org.
• Strong Leadership: Report to an experienced Head of Sales who is invested in your development and building a world-class team.
• Equity Upside: Meaningful equity in a venture-backed company at an exciting stage of growth.
• Sell Something That Matters: Hark isn't an incremental improvement—it's a fundamentally new approach. You'll be selling a product that customers genuinely love.
• Competitive Compensation: $85K–$125K base salary + commission with on-target earnings of ~$200K, plus equity and health benefits.

How to Apply

Send your resume to careers@sendhark.com.

Hark Technologies, Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.