For growth + retention teams

Your dashboard
knows what.
Hark knows why.

The feedback platform that explains your metrics. Hark's AI agent watches your business signals and asks your customers the moment something moves — so you get the customer truth behind every conversion shift, return spike, or cohort change.

Book a 30-min demo
100+ DTC brands · trusted at OneSkin, Pendulum, Daily Harvest & more
Trusted by enterprise CX teams
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Built for growth & eCommerce

Grow revenue by
understanding what converts, retains — and what doesn’t.

Hark’s AI agent watches your business signals and asks the right customer the moment something moves — so every metric shift comes with the why attached.

Conversion shifts

PDP friction, cart dropoff, checkout confusion — in the customer’s words.

Return spikes

The real reason behind every return, captured the moment it happens.

Repeat & winback

Why a cohort came back — or why the one-and-done never did.

Subscription churn

The cancel reason your dropdown never captured.

The humans behind the metric

Metrics show you the problem. Hark shows you how to solve it.

VIDEO · 0:14
“After 2 weeks, I didn’t know when to expect results — so I just stopped reordering.”
Metric · Repeat rate
AUDIO · 0:22
“The sizing chart said medium. It ran two sizes small. I returned it before I tried it on.”
Metric · Returns
VIDEO · 0:09
“I came back because of the unboxing on TikTok. Honestly, your emails are skippable.”
Metric · Conversion
Revenue, recovered

The numbers your CFO wants to see.

Real outcomes from DTC brands running Hark — not promises, not projections.

See case studies
$454K
Repeat revenue recovered from Hark customer insight
$716K
Passive churn stopped — without changing the product · Pendulum
24×
ROI · 73 subscribers saved per week
30 min
Replaced 3 months of manual digging with one Hark query
From Hark customer case studies
From growth teams

Real brands. Real outcomes.

Hark is used by growth + retention leaders at some of DTC's fastest-moving brands.

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"What took me 3 months of manual digging, Hark surfaced in 30 seconds. We're now preventing churn before it happens."
Jessica-Rose Garcia
Head of CX, OneSkin
"Hark has surfaced customer feedback we'd never heard before, and made it easier to rally teams across the org to act on insights together."
YuJin Yong
VP of Digital, Daily Harvest
Book a demo

See what Hark would surface on your data.

30-minute live walkthrough. We'll come prepared with one Hark insight from a peer DTC brand — and show you what the same setup would surface from your customer base.

30-min demo · no commitment

Get your demo

Live walkthrough on a sample of your buyer cohorts. Tell us where to reach you and we'll be in touch within one business day.

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