We’re obsessed with the answers younever got.
The human one. The specific one. The one you can act on.
Surveys were built to measure sentiment at scale, not to explain behavior. So we built the opposite: behavior-triggered, conversational, in your customer’s own voice — and it reaches the people a form never could.
Surveys capture clicks.
Hark captures reasons.
How Hark actually gets you
the responses you need.
AI that knows when to ask.
“I’ve identified returns for the Night Elixir Serum are running 1 pt above baseline.”
Hark’s AI agent continuously monitors shifts in your business performance to detect feedback moments.
How to ask.
Our anti-survey feedback experience lets customers fully express their delight and frustration.
Who to ask — and does it all.
Hark’s AI agent handles everything from setup to send. Hours saved for your team, with feedback that actually scales.
So your team moves forward, not in circles.
Richer responses analyzed by the agent, so your team can act on exactly what needs to be done to move business metrics up and to the right.
Response rates your
survey tool can’t hit.
Real outcomes from DTC brands who replaced their survey program with Hark.
Higher survey completion versus a standard form
Repeat revenue recovered from Hark customer insight
Lift in response rate versus a standard survey, with 35% more click-through
They stopped sending surveys.
Hark is the new age of Voice of Customer — designed to sit on top of your analytics and explain what they can’t.
Book a demo →
Leading DTC brands have replaced
their VoC with Hark.
The rest are still sending surveys.
Start free trial →Get started withHark for free.
Start your free trial and we'll configure Hark around the decisions you're making next — behavior-triggered capture wired into your stack, live on your customers.