Endless metrics.Zero insights.
Your executive team wants to know why the numbers moved — and what to do about it. Luckily, your customers know theanswers and Hark gets them for you before you lift a finger. So your team can build creative, experiences and products that convert better, retain better, and cost less.
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Every KPI has a
customer behind it.
Performance metrics show you problems. Hark tells you how to fix them. Every metric moving in thewrong — or right — direction has a customer explanation behind it.
Conversion shifts
PDP friction, cart dropoff, checkout confusion — named by the customer who bounced, not guessed at in a meeting.
▶Return spikes
The real reason behind every return, captured the moment it happens instead of inferred from a reason code.
▶Repeat & winback
Why a cohort came back — or why the one-and-done never did. In their words, tied to the cohort.
▶Subscription churn
The cancel reason your dropdown never captured, attached to the churn number your CFO is asking about.
▶How Hark turns a metric
into an answer.
AI that knows when to ask.
“I’ve identified returns for the Night Elixir Serum are running 1 pt above baseline.”
Hark’s AI agent continuously monitors shifts in your business performance to detect feedback moments.
How to ask.
Our anti-survey feedback experience lets customers fully express their delight and frustration.
Who to ask — and does it all.
Hark’s AI agent handles everything from setup to send. Hours saved for your team, with feedback that actually scales.
So your team moves forward, not in circles.
Richer responses analyzed by the agent, so your team can act on exactly what needs to be done to move business metrics up and to the right.
ROI your Finance
team can get behind.
Real outcomes from DTC brands running Hark — so your team can build creative,
experiences, and products that convert better, retain better, and cost less.
Repeat revenue recovered from Hark customer
insight
Faster resolution on the issues behind the metric
Higher survey completion versus a standard form
Stop presenting assumptions and startpresenting real customer feedback.
“Hark has unlocked insights across every part of our team — from acquisitionto retention to CX.”
“Hark has surfaced customer feedback we’d never heard before, and made it easier to rally teams across the org to act on insights together.”
Leading DTC brands are making faster
business decisions with Hark.
The rest are still guessing
Start free trial →Get started withHark for free.
Start your free trial and pick the metric that's bothering you most. We'll wire Hark to it and show you the customer
explanation behind the movement.