The first VoC platform your growth team will
actually use.
Hark uses multimodal feedback, triggered by what your customers actually do to captures the reason behind changes to your business. So your team can finally build creative, experiences and products that convert better, retain better, and cost less — the work a score alone could never point you to.
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▶
Every KPI has a
customer behind it.
Performance metrics show you problems. Hark tells you how to fix them. Every metric moving in the wrong — or right — direction has a customer explanation behind it.
Conversion shifts
PDP friction, cart dropoff, checkout confusion — named by the customer who bounced, not guessed at in a meeting.
▶Return spikes
The real reason behind every return, captured the moment it happens instead of inferred from a reason code.
▶Repeat & winback
Why a cohort came back — or why the one-and-done never did. In their words, tied to the cohort.
▶Subscription churn
The cancel reason your dropdown never captured, attached to the churn number your CFO is asking about.
▶Same category.
Fundamentally different input.
Medallia was built around the survey. Hark was built around the customer. Here is what that difference actually gets you.
Comparison based on publicly available Medallia capabilities and Hark customer deployments.
See it on your data →CX the organization
actually acts on.
Measurable wins from enterprise CX teams who replaced their legacy VoC platform with
More context per response than NPS — real voices, not multiple choice
Manual analysis time saved per CX team, every month
Faster resolution when CX feedback feeds product and ops
How Hark works —
and why it replaces the survey.
AI that knows when to ask.
“I’ve identified returns for the Night Elixir Serum are running 1 pt above baseline.”
Hark’s AI agent continuously monitors shifts in your business performance to detect feedback moments.
How to ask.
Our anti-survey feedback experience lets customers fully express their delight and frustration.
Who to ask — and does it all.
Hark’s AI agent handles everything from setup to send. Hours saved for your team, with feedback that actually scales.
engagement
So your team moves forward, not in circles.
Richer responses analyzed by the agent, so your team can act on exactly what needs to be done to move business metrics up and to the right.
Real brands.Real outcomes.
Hark is used by growth + retention leaders at someof DTC's fastest-moving brands.
Book a demo →business — allowing customers to truly be the voice of
the brand."
Enterprise CX teams have replaced
Medallia with Hark. The rest are
falling behind.
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Start your free
Hark trial now.
Start your free trial and we’ll wire Hark into your stack. The agent starts watching your signals immediately — you’ll see your first customer explanation the same day.