Your metrics moved, you still have no idea why.
Think of Hark as on-demand customer interviews at scale, filling in the blanks behind why customers stay and why they leave, so you know exactly what to fix or double down on. Still optimizing creative, offers, and retention off useless traditional survey data?
Talk to Hark →
Every KPI has a
customer behind it.
Performance metrics show you problems. Hark tells you how to fix them. Every metric moving in thewrong — or right — direction has a customer explanation behind it.
Conversion shifts
PDP friction, cart dropoff, checkout confusion — named by the customer who bounced, not guessed at in a meeting.
▶Return spikes
The real reason behind every return, captured the moment it happens instead of inferred from a reason code.
▶Repeat & winback
Why a cohort came back — or why the one-and-done never did. In their words, tied to the cohort.
▶Subscription churn
The cancel reason your dropdown never captured, attached to the churn number your CFO is asking about.
▶How Hark turns customer voice into a business decision.
Moment fires.
“I’ve identified returns for the Night Elixir Serum are running 1 pt above baseline.”
Hark’s AI agent continuously monitors shifts in your business performance to detect feedback moments.
Customer answers.
Our anti-survey feedback experience lets customers fully express their delight and frustration.
Why lands.
Hark’s AI agent handles everything from setup to send. Hours saved for your team, with feedback that actually scales.
Decision ships.
Richer responses analyzed by the agent, so your team can act on exactly what needs to be done to move business metrics up and to the right.
…who know customer obsession isn’t a differentiator anymore — it’s survival.
"Hark is more than just an NPS tool. Hark gives you insights that no other platform can give you."
“Insights that would have taken us weeks and tons of money, we now get in hours with Hark.”
ROI your Finance team can get behind.
Real outcomes from DTC brands running Hark.
Get started withHark today.
Connect with our team and pick the launch or metric you're least sure about. We'll wire Hark to it and show you what your customers actually say.