How Grüns grew this fast.
Category-disrupting growth in three years doesn’t happen by accident. The fastest-growing brands don’t make growth decisions without their customers. Grüns listens to theirs with Hark — so they can make creative, experiences, and products that convert better, retain better, and cost less.
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Their customers write the creative brief.
Better ads, better emails, better everything. One of the fastest-growing DTC brands uses Hark to turn customer feedback into copy and experiences that convert.
Ad creative that converts
The language customers actually use about the product becomes the hook — instead of a copywriter’s best guess.
Email and lifecycle
Real objections and real reasons for reordering shape the flows, so the sequence answers what buyers are actually thinking.
Retention decision
Why a cohort came back — or churned — captured at the moment it happened and fed straight into the retention plan.
Product and packaging
Friction customers would never put in a survey, surfaced early enough to fix before it shows up in returns.
How Hark turns customer voice into your next decision.
AI that knows when to ask.
“I’ve identified returns for the Night Elixir Serum are running 1 pt above baseline.”
Hark’s AI agent continuously monitors shifts in your business performance to detect feedback moments.
How to ask.
Our anti-survey feedback experience lets customers fully express their delight and frustration.
Who to ask — and does it all.
Hark’s AI agent handles everything from setup to send. Hours saved for your team, with feedback that actually scales.
So your team moves forward, not in circles.
Richer responses analyzed by the agent, so your team can act on exactly what needs to be done to move business metrics up and to the right.
…who know customer obsession isn’t a differentiator anymore — it’s survival.
“Insights that would have taken us weeks and tons of money, we now get in hours with Hark.”
“Hark has surfaced customer feedback we’d never heard before, and made it easier to rally teams across the org to act on insights together.”
ROI your Finance team can get behind.
Real outcomes from DTC brands running Hark.
Leading DTC brands have replaced
their VoC with Hark.
The rest are just catching up.
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