Your customers no longer have to feel the pressure of figuring out which channel is best to resolve their issue. Introduce Hark, a first of it's kind platform that guides your customer through a journey and sets up your agents for success!
See how companies enhance their support experience and start streamlining your support operations today.
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Make it easy for your customers to get in touch and feel heard. With Hark, customer satisfaction scores increase by an average of 25%.
Get more done with less. With Hark, ticket re-open rates decrease by 21% and one-touch resolution is cut by 25%.
Unlock a new layer of reporting and analytics with Hark. Our platform provides contextualized customer data, giving you valuable insights to help you make data-driven decisions and improve your support experience.
By prompting your customers early in the journey for context in a simple, easy way - Hark unlocks new efficiency. Our platform allows you to guide your customers to record a video, audio, or even screen recording depending on the scenario at hand.
Hark makes it easy to bring your help desk automations to life. Our platform integrates with your existing help desk software to provide seamless support ticket management.
Stop wasting time and money on unnecessary back and forth with customers. Hark simplifies the information collection process and provides valuable contextual data to help you solve customer issues faster.
Hear from our clients who are taking their customer experience to new heights with Hark!
I am so happy to have found Hark, it's changed the entire way our team thinks about support! We are able to provide an incredible experience to our customers and are a much more efficient team since implementing the platform. The Hark team is continuously coming out with new updates which makes me very excited for what the future holds!
We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having to staff more agents. It’s provided a visibility into our client base we have never seen before!
For me, omnichannel support means getting customer inquiries from every place possible with less context and misplaced expectations. With Hark, we are able to evolve the omnichannel experience by using a unique journey that captures context and still utilizes the benefits of a multi-channel experience. This provides value to our customers and company that goes beyond agent efficiency.
As a new VP of CX at Thesis, I was searching for something that could improve the overall experience from the customer perspective and from an agent efficiency (cost per ticket) viewpoint. In my eyes, Hark was the best solution on the market that allowed me to build my own custom workflows and launch within minutes.
Our agents have been raving about receiving the tickets processed through Hark!” They love how much information they receive upfront including sentiment so they know if the customer is already frustrated before digging in.
