Delighted is Ending. Don't Just Replace It, Upgrade to Hark
Full NPS survey capability like Delighted, plus higher engagement and deeper insights with multimedia feedback. Starting at $500/mo.
Hark vs. Delighted: The Why Behind the Score
Feature
Hark
Delighted (ending June 2026)
Active product roadmap
Active & growing
Retiring
NPS / CSAT
Customizable, Branded Surveys
Multi-survey support
Limited
Customer-preferred multimedia feedback (video, audio, text)
AI Narrative Insights
Customer stories with context, clarity, and direction
Tags and Keywords
Ingest feedback data from other sources (i.e. review, support tickets)
SKU-level feedback insights
Segmentation
Coming soon
Transparent pricing
Flat $500/mo entry
(but gone)
NPS Like Delighted, Plus So Much More
Full NPS Survey Capability
Everything Delighted does: email embedding, survey scheduling, NPS scoring, and reporting. Like-for-like replacement with zero learning curve.
Multimedia Advantage
Video and audio responses drive higher engagement and deeper insights. See customer emotions, hear their voice, understand the full story behind every score.
One View of Customer Feedback
Unify surveys, tickets, reviews, finally in one place. Delighted stops at its own surveys; Hark gives you the complete customer picture.
Ready to Upgrade from Delighted?
See how Hark delivers everything Delighted does, plus multimedia feedback that drives higher engagement and deeper insights.