Head of Sales

Company: Hark
‍Location: New York City Metro (Preferred) / Remote
‍Reporting to: Co-Founder & CEO
‍Target Market: Strategic Growth & Enterprise Accounts
‍Salary: $300,000 - $450,000 OTE

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About Hark

‍Hark is a venture-backed startup redefining feedback and support for the TikTok and voice notes era. We believe the traditional, questionnaire-style survey is fundamentally flawed; simply automating a broken process isn't innovation. Instead, Hark introduces a multi-modal storytelling approach that enables teams to move beyond surface-level insights to a "Voice of Customer" they actually connect with.Our mission is to help the world's most iconic brands—including current customers like Spanx, Tommy John, Daily Harvest, and Cook Unity—grow through customer feedback. People who use Hark don't just close feedback loops through support; they proactively better understand what's driving retention, increased lifetime value, and innovation throughout the organization. We aren't just offering a workflow change; we are sparking a culture change around how organizations grow through authentic experience.

‍The Mission

‍As the Head of Sales, you are the architect of our revenue organization. Reporting directly to the Co-Founder and CEO, you will inherit our current sales team—with more being onboarded as we speak—and lead the charge in scaling our footprint.This is a high-impact leadership role for a strategic builder. You will lead from the front, selling into strategic accounts to master the narrative and pressure-test the messaging. Once the framework is set, you will own the end-to-end GTM playbook, manage the sales tech stack, and scale the team to hit our aggressive growth targets.

‍Key Responsibilities

• Revenue Leadership & Scaling: Manage and mentor our current sales team while leading the recruitment and onboarding of new talent to meet scaling needs.
• Playbook & GTM Architecture: You have a primary seat at the table for all things Go-To-Market. You will define the sales methodology, refine the messaging, and create the repeatable playbook for our next phase of growth.
• Strategic Selling: Initially lead from the front by managing a high-priority pipeline to deeply understand our buyer and build a winning narrative.
• Next-Gen Tech Stack Ownership: You will own the sales tech stack. You are expected to be at the forefront of technology, ensuring we utilize the latest tools and AI-driven frameworks to maintain a competitive edge.
• Cross-Functional Influence: Collaborate as a peer with the Head of Marketing and provide direct feedback to the Product team. Given our size, you will have a hand in every facet of the company’s evolution.

Who You Are

• The Buyer Specialist: You deeply understand our core audience: leaders in Insights, Customer Experience (CX), Retention, and Lifecycle Marketing. You know how to move beyond "resolutions" to sell a vision of proactive customer understanding.
• The Strategic Builder: You have a proven track record in fast-growing startups and know how to transition a sales organization from early-stage hustle to a scalable enterprise machine.
• Enterprise DNA: You are an expert at navigating complex, multi-stakeholder deals within Strategic Growth and Enterprise accounts.
• Tech-Forward & Adaptive: You see the "news of change" in the industry as an advantage and are eager to own and optimize a modern, high-performance sales tech stack.
• Collaborative Leader: You thrive in an environment where your input affects product roadmap and marketing strategy. You are a builder who values culture as much as revenue.

Why Hark?

• Early-Stage Impact: Join a high-growth company at an early stage where your fingerprints will be on every aspect of the revenue org.
• Strong Equity Incentive: We offer a significant equity package designed for a leader who wants to share in the long-term value they create.
• Direct Access: Report directly to the CEO and work as a strategic peer to the Head of Marketing.
• Innovate the Journey: Help brands move beyond surface-level reporting to a deeper understanding they can actually act on.

How to Apply

‍Ready to lead the shift from surveys to stories? Send your resume and a brief note on your vision for the future of CX sales to Lauren@swingsearch.com