Listening infrastructure for performance

Built for what comes after NPS.

Medallia gives you a score. Hark tells you why. The modern alternative to Medallia & Qualtrics — multimodal feedback that captures the reason behind every score and turns customer voice into cross-functional action.

Book a demo first →

Trusted by 100+ enterprise CX teams · Meyer, TUSHY, ARMRA & more

Standard VoC · Renewal Agreement

2-Year Subscription

Annual

$340,000

Sign →

WAIT, DO WE?

Trusted by enterprise CX teams

Who benefits from Hark

One platform. The whole organization moves.

Customer voice that doesn’t stop at the CX desk — it reaches Product, Operations, Marketing, and the boardroom.

Customer Experience

Lasting customer loyalty, not just resolutions.

NPS / CSAT context

Unboxing reactions

Fulfillment gaps

Customer Insights

Real answers, fast — without the research budget or the wait.

Focus groups at scale

Competitor comparisons

Concept testing

For the C-Suite

Every use case feeds leadership one thing: the customer feedback behind every KPI driving the business.

The humans behind the metric

Your scores show you the problem. Hark shows you the reason behind it.

VIDEO · 0:14

“I moved on to a competing brand because the return took three weeks and no one followed up.”

Metric · Low NPS

AUDIO · 0:22

“I couldn’t figure out if it was still right for me — so I just cancelled instead of asking.”

Metric · Subscriber churn

VIDEO · 0:09

“The product was fine. The unboxing felt cheap, and that’s what stuck with me.”

Metric · CSAT dip

The outcome

CX the organization actually acts on.

Measurable wins from enterprise CX teams who replaced their legacy VoC platform with Hark.

See case studies →

+30%

More context per response than NPS — real voices, not multiple choice

21 hrs

Manual analysis time saved per CX team, per month

+45%

NPS response rate · completion nearly doubled

+79%

Faster resolution when CX feedback feeds product + ops

Hark customer benchmarks · enterprise deployments

Medallia gives you a score

They rebuilt the dashboard. They still can't tell you why.

Medallia & Qualtrics were built to measure the customer experience. Hark was built to improve it — capturing the real reason behind every score, in the customer's own words.

Legacy VoC (Medallia / Qualtrics)

Built before AI made interpretation free

Captures sentiment. Not context.

A score, never a reason

Hark

✓

Built for what comes after NPS

✓

+30% more context — real voices, not multiple choice

✓

Captures the why behind every score

From CX teams who switched

Real teams. Real outcomes.

Hark is used by CX & Insights leaders at some of the world's most sophisticated consumer brands.

Book a demo →

"Hark provides the perfect platform for teams across the business — allowing customers to truly be the voice of the brand."

Michael Ludwig

Sr. Director CX, Meyer

"Sometimes it's a single video that unlocks a decision we've been debating for months. Hark made customer voice impossible to ignore."

Ren Fuller-Wasserman

Senior Director CX, TUSHY

Modern alternative to Medallia / Qualtrics

Multimodal: video · audio · text

Cross-functional adoption built in

30-day onboarding · no long-term commitment

Book a demo first

Before you renew your VoC contract, see what comes next.

45-minute strategic walkthrough. We'll come with a peer case study and a frame for how to defend the shift upstairs.

45-min strategic walkthrough

Peer case study in hand

Frame for defending the shift to leadership

Get your demo

Built for VPs evaluating Medallia/Qualtrics alternatives. Tell us where to reach you and we'll be in touch within one business day.

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