Success Stories with Hark

Real-world impact and outcomes of brands that harnessed the power of Hark for business transformation.

Raising the Bar with Hark: HexClad's Black Friday Success

HexClad, a cookware company used by Gordon Ramsay, implemented Hark, a customer service platform that uses video and audio messages, to improve their customer experience. HexClad saw a 79% improvement in resolution time, 28% decrease in reply count, 53% increase in one-touch resolution, and 77% decrease in reopen rate. Customers liked the ease of use and HexClad agents liked the richer data they received. Overall, HexClad's customer service improved dramatically.

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Customer Stories

Watch and read real customer feedback.

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Don't just take our word for it

Hear from industry leaders taking their customer experience to new heights with Hark!

Darn Tough

Darn Tough adopted Hark as their primary customer support intake portal, strategically replacing traditional channels like email and form, and deflecting from live support. This shift aligned with their goal of making customers still feel heard while providing unparalleled post-sale customer service.
Full name
Head of Customer Experience

RoadRunner Scooters

Road Runner Scooters adopted Hark as their primary customer support intake portal, replacing their phone channel and optimizing their communication process. All inquiries, including emails, were redirected through Hark into their helpdesk. This strategic shift aligned with their aspiration to offer the best post-sale customer service in the industry.
Full name
Head of Customer Experience

Branch

Branch Furniture tried Hark's platform vs. phones for Customer Generated Content. Hark was cost-effective and boosted resolutions by 166%, with 29% faster response time!
Full name
Head of Customer Experience

Pura Vida

Using Hark, Pura Vida gathered customer context upfront, reducing replies per ticket by 28% and achieving 181% higher one-touch resolution.
Full name
Head of Customer Experience

Meridian

Meridian's warranty process frustrated customers leading to 7+ touch points. Hark's solution delivered upfront context to streamline claims, boosting CSAT to 5, achieving 26.3% more one-touch resolutions, and cut costs by 43%.
Full name
Head of Customer Experience
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Video Testimonials

Watch real customer feedback.

Branch

"...Yeah, it's like for us, it was a no brainer for giving customers, you know, a really simple way to explain slash show complex issues based on our product lineup."

Thesis

"It takes me back to why I liked Hark so much because it sort of took that whole history of, you know, contact centers or just, you know, how to contact a brand and threw it all out..."

OneSKin

"...the faster we can resolve the problem in the most empathetic way and not just resolve the problem but resolve it correctly in the most empathetic way..."
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"...the faster we can resolve the problem in the most empathetic way and not just resolve the problem but resolve it correctly in the most empathetic way..."

Jessica-Rose Garcia

CX and Support Manager, OneSKin

"...Yeah, it's like for us, it was a no brainer for giving customers, you know, a really simple way to explain slash show complex issues based on our product lineup."

Keisha Bartrem

Head of CX, Branch

"It takes me back to why I liked Hark so much because it sort of took that whole history of, you know, contact centers or just, you know, how to contact a brand and threw it all out..."
Ben's image

Ben Segal

VP of CX

See what our customers say

Hark is being discussed in the boardroom, not just the breakroom.

"Who has two thumbs up and decided to switch our contact page the same day as the start of our Black Friday sale? This guy!We have been so impressed with Hark that we have now transitioned our entire contact us option over to Hark!"
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Michael Ludwig

Director of Customer Service

“Our agents have been raving about receiving the tickets processed through Hark!” They love how much information they receive upfront including sentiment so they know if the customer is already frustrated before digging in.”
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Anna Santos-Glenka

Head of Customer Experience

"Hark not only delivers a better customer experience but also enables Customer Generated Content that can be distributed within our organization to improve our product and address underlying issues."
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Amanda DiNapoli

Director of Customer Service

"What was exciting for me was actually seeing and hearing how our customers interact with and talk about our products so we can continuously improve"


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Sib Mahapatra

Co-Founder/CPO

“I was searching for something that could improve the overall experience from the customer perspective and from an agent efficiency (cost per ticket) viewpoint. In my eyes, Hark was the best solution on the market that allowed me to build my own custom workflows and launch within minutes.”

Ben Segal

Chief Experience Officer

“We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having to staff more agents. It’s provided a visibility into our client base we have never seen before!”

Dan Brady

Customer Success Manager

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