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Submit a Hark in seconds!

No more talking to robots and re-routing through phone trees. Use Hark to easily upload a video or audio recording describing your problem. We take care of the rest!

Tips When Using Hark

Identify your issue clearly

Please speak slowly and clearly so we can best serve you!

How do you want to be contacted?

You have the option to choose how you would like to hear back via phone or email!

Need more help after submission?

You can always log in and follow up on your "recent Harks"!

Video is best

By showing what you are trying to describe, we will have the most information available to resolve your issue swiftly. Pictures help too!

Have an urgent request?

Please tell us if your request is urgent when recording your video or audio. We will do our best to get back to you as soon as possible.

What resolution do you wish to see?

By telling us how you would like your issue to resolved, we can limit back and forth and take quick action!

How long should the video be?

We ask to keep your video to no more than 15 seconds. This length allows for the most efficient processing and a speedy response!

What to include in the video?

Keep it simple! Just identify your issue and how you want it to be resolved!

Who should I expect to be contacted by?

You will hear directly from the brand you are reaching out to with a resolution. If you need to follow-up, you can reach out to us as well!