— Bring your data to life through CGC (Customer Generated Content).
Collect CGC at scale from your customer base and let them tell you the story of what they want you to know.
Hark lets your customers communicate with you in a natural way, providing richer data, improved experiences, and more meaningful connections.
Leverage video/audio asynchronously for more context.
Guarantee collection of all data points based on request type.
Allow your customers to feel heard on their terms.
CX has always been your customers' champion - but now they'll have more context for their work, and more results to share with other departments.
Create custom views
Shorten feedback loops with enriched data
Integrate with other data sets to show imapct to the business
CSAT
CSAT response
1-touch resolution
Resolution time
Cost per ticket
Reply count
Hark is being discussed in the boardroom, not just the breakroom.
Ben Segal
Chief Experience Officer
Anna Santos-Glenka
Head of Customer Experience, Meridian
Michael Ludwig
Director of Customer Service, Hexclad
Dan Brady
Customer Success Manager, Awesome CX
Sib Mahapatra
Co-Founder/CPO, Branch Furniture
Amanda DiNapoli
Director of Customer Service, Road Runner Scooters
Leeor Cohen
Founder, CreateCX
Your customers are talking, are you listening?
Hark bridges the gap, turning conversations into action.